Personal Assistants

Personal Assistant (PA) tickets are provided so that customers who are unable to independently attend the event can bring along someone who can provide the support needed at no extra cost. For that reason, we advise that your Personal Assistant must be able to carry out all support roles required, as we cannot provide staff to do this for you. Please state the name and contact details of the PA on the Access Application Form.

Site Description and Ground Conditions

The event arena is generally accessible to visitors with mobility impairments. However, for some areas on site that have more of an incline, we do recommend that you request a PA ticket and bring someone along with you - even if you do not normally require help, as this area can be particularly difficult to get to due to a steep slope and uneven ground.

Medical & Welfare

The Medical and Welfare Tent is open whilst the festival is in operation and located in the arena.

Our medical and welfare teams are equipped and trained to support your needs. They can offer you motor wheelchair charging and medication refrigeration.

We will have a dedicated Welfare phone number for all attendees to contact on site if they require any assistance.

Welfare will also have spare accessibility wristbands if yours becomes lost or damaged.

Blue Badge Parking

Please let us know if you require Blue Badge Parking via the Access Application Form and we will do our best to facilitate this request.

Arriving at the Event

Upon arrival, please follow signs to enter the festival which is just inside Stanmer Park. From here you will see our entrance lanes with plenty of security and stewards around to guide you to the best entrance for your needs.

If you need to go to the Box Office, this can be found next to the main entrance and signposted. Please feel free to ask any member of staff for directions if you need them.

Please bring valid ID with you to enter the event. If you have any medications, conditions or equipment you need to bring with you, please ensure this is listed on the accessibility form application and bring a copy of your prescriptions with you where applicable.

Please refer to our general terms and conditions of entry for more information.

Our medical team will be on hand at the main entrance if you have any requests or needs.

The event will begin at 11:00 and finish at 22:30.

Toilets

Accessible Toilets are positioned throughout the event and stewarded by our friendly welfare team. They will be located across the site in signposted areas, locations of which will be communicated nearer the event day.

Info Point

We have a dedicated Info Point situated opposite the main entrance to the festival. If you have any questions, please speak to our Info Point team who will be able to assist you.

Food & Drink

Your own food and drink cannot be brought into the festival. However, if you have specific dietary requirements or conditions, please let us know by emailing us at info@boundarybrighton.com.

Accessible Viewing Platforms

Information on Accessible Viewing Platforms will be available nearer to the event.

Assistance Dogs

Assistance dogs are welcome if approved in advance via our Accessible Application Form. There are water points and bins located throughout the arena to ensure you can care for your dog’s welfare during the festival.

If we are informed you will be bringing your assistance dog, we will be able to set up a small dedicated area for your dog which will be signposted and communicated to you.

Access To Performance

Due to the nature of the events, at this time, we currently do not provide any British Sign Language / Captioning / Audio Description at the performances.

If you have any enquiries around access to performance, please contact info@boundarybrighton.com.

Lighting & Strobe Lighting

Due to the nature of the event and types of performance, there will be flashing and moving lights at all stages. Signage and warnings will be posted around performance areas.

Map

More information regarding our site map and accessible map will be released closer to the event.

Enquiries

If you have any queries, please contact us at info@boundarybrighton.com.

Accessibility